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Archive for November, 2010

Time Panic

Monday, November 29th, 2010

As entrepreneurs, small business owners and leaders, most of us struggle with a pervasive and deep sense of urgency – that is, time panic and the resulting wild rushing around that manifests itself in our work like ADHD races the thoughts in our head!

Due to the fact that many entrepreneurs are their entire staff, or alternately have the responsibility of leading their entire staff, high pressure and workload abound – only perpetuating the reality of “the race”. And with the tremendous benefits of technology, comes the call for (expectation of) immediate responsiveness.

In addition to the obvious impact of excessive stress, we find that the time panic and constant rush takes a toll in several ways. It’s most commonly seen as lack of focus, which not only impacts productivity but also contributes to more accidents and errors. Lack of focus is flitting around from one issue/project to another without taking the time to adequately complete what you started. It also negatively impacts relationships. Witness: inability to be present, listen to and thoughtfully respond to others. And it doesn’t matter why: whether managing competing priorities, doing multiple projects at a time, checking email or answering a call on your cell phone while you are talking to an employee, client or customer…What you think is a drive to efficiency and productivity, is really a prescription for not getting work done and annoying those around you. None of which is good for you or your business.

While periods of high pace, “hot” days or weeks, are perfectly normal and should be anticipated, pervasive exposure without mitigation can be very destructive to both the individual and their business. Entrepreneurs need to expect and plan for “pressure management” to effectively navigate these times in business. As well, they need to regularly and aggressively plan for, keep close in front of them (and articulate well to their team) the key priorities that drive results verses getting lost in the day-to-day weeds and inherent distractions that inevitably arise. And yes, this is about vision, values and guiding principles. Without them, it’s like trying to find your way out of a forest without a compass.

In this week’s Quick Tips we will provide ideas on how to focus your time and efforts to not only improve your personal efficiency, but also your business success.

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Quick Tips – For Increasing Your Personal Power

Thursday, November 25th, 2010

On Monday we introduced the topic of building your personal power and why it’s important to you and your career. In today’s Quick Tips we identify the obstacles to overcome, and the personal qualities you need to develop to establish a power base and increase your influence.

Jeffrey Pfeffer (Power) identifies three obstacles that you need to overcome, which we strongly align with and similarly use with our clients in our work:

  • Understand that personal change is possible and it is worth the effort
  • Objectively assess your strengths and weaknesses
  • Understand the most important qualities you must develop to build a power base and then take the time to develop them

Now first and unfortunately, we continue to find that many people believe, falsely, that change is not possible for them. Change is always possible if you want it, and there is a strong enough reason and drive for it.

Second, you can learn what it takes to increase your influence. While some people are truly gifted at influencing others, the techniques and behaviors are often– as one client told us – common sense. What is required, however, is the willingness to take the time to learn them, and then apply these skills and practices (consistently) to your job, and especially in your relationships. We find this last point is what separates those who succeed from those who talk about why others prevented them from succeeding. (We reference this as the knowing:doing gap)

And third, objectively assessing your strengths and weaknesses is essential because it identifies your personal behavioral inventory – it creates awareness. If you do not know what you are good at and you are not clear on what needs improvement, how can you possibly develop a personal improvement action plan? You can’t! We recommend taking a business personality and performance profile. A trusted advisor can also be very helpful as long as your advisor is willing to be candid about your performance and you are able to accept the feedback and then do something about it.

Lastly, Pfeffer also indicates seven personal qualities for building power:

  1. Ambition
  2. Energy
  3. Focus
  4. Self-Knowledge
  5. Confidence
  6. Empathy with Others
  7. Capacity to Tolerate Conflict

Building personal power and influence in an organization is essential for your success. While the techniques are really based in good business common sense, what tends to be the challenge, is having the courage, tenacity and persistent to make a positive personal and lasting change.

Copyright 2010 Kubica and LaForest

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Building Your Personal Power

Monday, November 22nd, 2010

What does it take – personally – to build your power in an organization? And why is it important to you? If you want to grow within an organization, and have a feeling of control over your work, it is essential that you learn how to build power.

Organizations are steeped in politics. It is unavoidable and inevitable. Wishing it would not be so is naïve and will derail your career. And to successfully navigate organizational politics requires building your power base.

Jeffry Pfeffer (Power) identifies three reasons why you should want power:

  • Power is related to living longer and a healthier life
  • Power, and the visibility and stature that accompany it, can build wealth
  • Power is a part of leadership and the ability to get things done (You hear our similar and frequent message in respect to building your influence—aka: personal power)

Studies have been done that show people who have power feel they have more control over their work environment and are healthier. Not having control over your work environment leads to feelings of helplessness and stress. And stress is a major cause of illness. Psychologist Martin Seligman coined the term “learned helplessness”, and describes its causes and consequences in detail in his well-known book Learned Optimism.

People with power have more visibility. They develop a reputation and a perception that precedes them, which provides them not only attention but also creates opportunities for them: opportunities that otherwise would not exist. And yes, power – that is, misuse of it – can be negative and used to manipulate; in which case the consequences to others and you and your career, can be disastrous. Think of those skilled in the use of negative power in respect to the individuals involved in the recent financial debacle.

Power is a part of leadership and does help you get things done in an organization. But power is not synonymous with authority. Power comes from influence, which we have written and spoken about. Power is not something only executives possess. In fact, they may not possess it at all. Power, and the ability to influence to get things done, occurs at all levels of the organization.

In this week’s Quick Tips we will describe the personal qualities that lead to greater influence and hence greater personal power.

Copyright 2010 Kubica and LaForest

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Quick Tips – Managing Up – Increasing your Power and Influence

Friday, November 19th, 2010

On Monday we presented the idea that it takes more than good performance to succeed, and especially in the corporate environment. In fact, it takes more than good performance to succeed in all aspects of your life.

If you were the sole decider of your organizational fate, then these Quick Tips would be of limited value. But you are not the sole decider – others decide whether you succeed and grow, stay stagnant or get fired. And as we said on Monday, these decisions about you do not depend on your performance alone.

Here are four straightforward actions you can take to increase your personal power and influence in your organization and promote your career growth:

1) Get noticed. It is important that you let other people (and especially your boss) in the organization know what you accomplish as it is unlikely they will know without you telling them. The late social psychologist, Robert Zajonc, referred to a concept he called “the mere exposure effect”. This does not mean bragging; it means letting others know what you have and continue to achieve – honestly, regularly and factually.
2) Practice and get very good at time and focus management. Use your time wisely (don’t waste yours or anyone else’s – especially your boss’s), focus on what is most critical to get done and what you do best and excel at it
3) In terms of “what’s most critical to get done, on top of that list should be what’s important to your boss. This needs very little explanation. If you are not doing what’s important to/for your boss (their key expectations of and for you) and if you are ignoring or procrastinating on the tasks he or she assigns to you, you are slowly committing career suicide. If you cannot answer the question of what is most important to your boss and how you directly support/produce that, you are gambling with your performance.
4) Build positive and real relationships: with your boss, with your peers and with others in the organization. And in doing this, do not forget that everyone likes to be recognized for the good they do. As you build real relationship remember to make others feel good about themselves and what they do. No this is not being a “suck-up”. (Those people are disingenuous and use manipulation rather than influence.) It is a practice that recognizes the good and positive aspects of other people. Call it compliments, flattery, or otherwise- just be certain it is sincere. Just like you like to be recognized and told you are doing a good job, so do others – including your boss.

Copyright 2010 Kubica and LaForest

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Managing Up

Monday, November 15th, 2010

If you believe that performance alone will ensure your success and growth in the corporate world – you are wrong! Let us help.

Consider this: Many individuals demonstrate outstanding job performance, yet have been fired. Why? Because they failed to “manage up”. They failed to manage the relationship with their boss.

We hear statements like these often:

  • My performance speaks for itself…
  • My boss is incompetent and others should recognize my talents…
  • Only performance should count…
  • What do you mean, “manage my boss?” – don’t you realize that the boss is supposed to manage me?
  • I can’t believe that person got promoted– they are so incompetent (compared to me)…

While perhaps a natural first reaction, each one of these statements is truly self-serving, and naïve. The corporate world simply does not work that way: Relationships matter, and they matter a lot.

Jeffrey Pfeffer, Professor of Organizational Behavior at Stanford University, recently published a book titled Power (Harper Collins 2010), and Chapter 1 is titled “It Takes More Than Performance”. In fact, the last line in the chapter is: “Performance by itself is seldom sufficient, and in some instances, may not even be necessary.”

You develop power, recognition and repute in an organization through influence; Through pro-actively building and managing relationships –and in particular, starting with your boss.

Honestly, how supportive would you be if one of your subordinates (or colleagues) criticized you often (publically and privately) and in general were less than satisfied with you? You likely would not be very supportive… Why then, would you believe a boss—your boss– would be any different?

Bosses are not immune to criticism; they are not immune to negative talking behind their back; they are not immune to your active or passive resistance to them. Bosses too, can be insecure; and, if you feed into their insecurity, you are likely to come out on the losing end.

Like it or not (unless you choose to use this experience as an exit plan) your boss has control over your career.

In this week’s Quick Tips we will offer you ideas on how to manage (sincerely vs manipulatively) your relationship with your boss, and how to create positive influence and repute so as to help you grow and further your career.

Copyright 2010 Kubica and LaForest

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Empowering through Words

Thursday, November 11th, 2010

On Monday we presented an idea that everyone knows but not everyone practices with intention and attention: Words have Power. We talked about the frequency of disempowerment in words; in today’s Quick Tips we present using words to empower to achieve positive results.

There are two critical ingredients to communicating effectively to employees: what you say and what you do. Neither stands alone. Words without action are either lies or false promises; actions without words fall short of effective communication because actions alone are open to interpretation – some of which may not be favorable (based on the perceiver).

Effective communication starts with well thought out (aka: intentional) words that frame your intended message. And equally important to what you say, is how you say it (your tone and corresponding body language), and how often you say it—meaning your consistency if needs to be a repeatable/reinforced message.

For example, if you want to get your team to focus on improving your contribution margin, you must:

  • Explain what you want to do (the “what” factor)
  • Explain why you want to do it – what you stand to gain (the “so what” factor)
  • Discuss risks and consequences of not doing it (more “so what”…)
  • Provide examples of how it can be done and any relevant guidelines

(the “what next or now what” factor)

Then you must repeat this message in meetings (both group and one-on-one), in conversations with employees, in your newsletter, emails and other forms of internal communications. We often tell our clients that when you are tired of saying the same thing over and over again, the staff is just beginning to hear you. Exaggerated, perhaps a little, but less than you may think.

And, three general tips to empowerment language are:

  1. Be focused and concise in your use of words – don’t’ use filler language-fluff- or ramble with unnecessary stories
  2. Be honest and transparent (hidden agenda’s will surface and create distrust)
  3. Stay on the “high road” with appropriate, professional, and respectful and courteousness in your word choice—simply stated; be neutral or positive vs negative in word selection to reduce defensiveness in your receivers and potential offensiveness by/of you!

In addition to the words (which is all you’ve done so far), you must take action. You must identify actions that will achieve the desired result – improve contribution margin – then implement those actions. And as the leader you, personally, cannot make exceptions for you or your team, you must lead from the front. You must be taking actions everyday to demonstrate ways to improve the contribution margin. Then you must be talking about it and reinforcing it through words and your consistency in behavior.

It’s like a circle. You explain what you want to do, why you want to do it, you do it, and then you reinforce through words what you’ve done and explain it again.

If you behave like we described above, your future words will have more power and more meaning because it will become clear to your employees that you mean what you say.

Copyright 2010 Kubica and LaForest

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Disempowerment in Words

Monday, November 8th, 2010

You’ve heard it before: words have power. Words have the power to motivate, the power to energize, the power to call to action, and the power to disappoint.

Similar in business, as in politics, people want to believe the words, yet quickly become disenfranchised by actions when the actions don’t match the words. We frequently say, based on continuous proof, behavior trumps words.

In a moribund economy, and hearing the message sent by the voters that jobs and a growing economy are important, businesses are looking for an opportunity to grow again. Yet some don’t fully appreciate or acknowledge that the business landscape has changed, they are still using the old rhetoric buttressed by pre-recession beliefs. For other, it’s a ripe opportunity for success and they have found a way to communicate it not only to their employees but also the marketplace.  It is about your words, and more deeply, your beliefs that fuel them.

As a Business leader we suggest you have three actions:

1)    Tell your employees how business will get better, how they will grow, and how the work place will return to  a “new normal”

2)    Hold planning meetings to identify a future state for the business and identify what is required to get to that future state.  We highly recommend you engage your employees at some level in your strategy work.

3)    Based on the above, identify an implementation plan with timeliness and accountabilities, and take action that matches your words.

Words without actions are disempowering, disappointing and demoralizing.  You as the leader have complete control over the message, how it’s delivered and how you make it real. Behavior, whether individual or organizational, that does not align with stated words, becomes controversial, incongruent, or superficial at best. Consistency is important: consistency in the message and consistency in the actions that support the message. As a leader to those you influence, what message is it that you want to leave, and be known for?

In our Quick Tips this week, we will provide action steps you can take to turn your words into action.

Copyright 2010 Kubica and LaForest

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Quick Tips for Building Consistency to Strengthen Your Culture and Enable Growth

Thursday, November 4th, 2010

On Monday we presented the idea that consistency within your organization and across your company is a key in fashioning and strengthening your organizational culture, and enabling business growth and improved results.

Lack of consistency by you and between your management and departments will have an insidious and harmful impact on your organization. So, there are two elements to consider here: consistency with yourself (your words and behaviors in actions you take with others); and, consistency across your company/organization, which begins or ends with your management.

Let’s start with some quick tips for you as an individual leader and while basic; unfortunately, these are often not practiced regularly, resulting in waning consistency.
1. Do what you agreed to—do what you said you will do, on time.
A. if you can’t meet the agreement/expectation – as soon as you are aware of it, surface it and renegotiate. And apologize if appropriate!
2. Choose wisely what you commit to do – over-committing equals not being able to keep your word, which smacks “inconsistent”.
3. As a leader/manager- be fair and equitable to your underlings, as inconsistency in treatment/behaviors/actions resonates as favoritism and not caring.
4. Ask for feedback from someone you trust on how well you are matching what you say with what you do. It’s your actions that trump your words.

Next, quick tips for consistency in and across your organization:
1. This begins with you individually and one-to-one with your employees, as defined above.
2. Establish clear standards and practices, polices, systems and protocols to guide sameness across divisions and departments.
3. Train and reinforce with your management team, identified organizational standards and practices to align for a consistency across the organization. (Be especially careful to ensure new managers are grounded in your organizational standards and practices, before they start to lead and manage.)
4. Communicate in multiple ways – verbally and in writing – the company’s standards and practices so employees are clear about what to expect. (Help them get an “A”). Communication needs to be constant; look for opportunities to reinforce your message.

Consistency is an intangible that when practiced leads to a stronger, more vibrant and more successful organization. It is difficult for anyone to perform well if they see inconsistency in behavior, performance and expectations.

Copyright 2010 Kubica and LaForest

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Consistency Builds Culture and Enables Growth

Monday, November 1st, 2010

We spoke with a manager who told us she had 8 different bosses over a three year period – this company was experiencing high employee turnover.

We spoke with a middle manager that told us that unless he hears a request from his boss at least three times, he will not respond. This company changes key initiatives frequently – both small initiatives (division level) and big initiatives (company level). The changes are not showing up in company growth.

We spoke with another middle manager that told us that the CEO is now hiring executives from outside the company and it’s destroying the culture – performance has not improved in this company and some of the newly hired executives were terminated or left in less than two years.

What do these three stories have in common? What they have in common is lack of consistency in the organization. These examples demonstrate a more insidious and harmful impact on the organization than the oft spoken “flavor of the month” behavior of some senior executives and CEOs’.

Employees like consistency. One reason – it provides for predictability. Another reason – it helps them develop influence that in turn helps them get work done more efficiently and effectively. Influence, however, develops in organizations over time and can only develop and take hold in an organization where there is management consistency.

Many managers foolishly believe that constant change is good: some change is; frequent change is not. Bring in a new manager and what’s one of the first things that they do – reorganize. Bring in enough new managers and the organization begins to feel it’s in a constant state of reorganization and de-stabilization. Whether as a senior executive you take issue with this and don’t believe, it doesn’t matter. What matters is how the employees perceive it because they act on their perceptions not on management’s statements. And what also matters is the metrics: revenue growth (supported by a strong and growing contribution margin) employee retention and other metrics that demonstrate strong performance results.

In this week’s Quick Tips we will provide examples and ideas on how to develop and communicate consistency in your organization.

Copyright 2010 Kubica and LaForest

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