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Archive for February, 2012

Want to Grow?: The Boss Matters

Wednesday, February 29th, 2012

We already know that some companies are finding it difficult to recruit talented employees – especially in the technical fields. In that, there is good and bad news. The good news is that more talented employees will be willing to leave their job and join another company in 2012 (good news for good companies looking for talented employees). The bad news is – they may be leaving your company. If you are facing a talent shortage yourself, and you have issues with bosses in your company – you stand to exacerbate your talent problem.

DDI recently conducted a survey on employee attitudes toward their boss. The findings were revealing:

  • One out of three employees don’t feel their boss is doing and effective job
  • Newly half of the employees surveyed feel they could do a better job than the boss
  • Fewer than 40% of employees are motivated by their supervisor to give their best effort
  • 35% said their boss never, or only sometimes, listens to their work-related concerns
  • 54% involve employees in decisions that affect their work
  • Too many leaders aren’t delivering on the basics: respect, honesty and tact in their interactions with employees

Now listen to this – nearly 40% of the employees who left their job cited their boss as the reason, and nearly 50% say they are thinking about leaving because of their boss.

The proof is becoming stronger that bad bosses have a palpable negative impact in organizations. Yet, too many organizations haven’t given the consideration, time, and attention to supervisor development that they have to other components of their business. If you are serious about growth, it is imperative that your “bosses” are not the kind people fear, tiptoe around, avoid and eventually leave.

For additional information on key issues and topics on Supervisory Techniques and Leadership, Business Growth and becoming a Talent Gravity Organization see our blogs, free articles, white papers and videos at: www.kubicalaforestconsulting.com

Copyright 2012 Kubica LaForest Consulting

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The Happiness Link to Better Performance

Friday, February 24th, 2012

Compelling articles in Harvard Business Review (Jan-Feb 2012) give employers a strong reason to create a positive work environment that is responsive to the needs and interests of their employees.

Research around employee well-being and happiness shows a convincing correlation to heightened productivity, sales and creativity when employees are happier. And sustained employee performance results in a growing organization.

What should you/the employer pay attention to?

At the core, it’s important to create a positive work environment built on the values of supportive relationships, civility, and an experience of learning and growth. Growth comes when the people who have to make it happen are aligned. Internal competition and contention create and then reinforce silos.

While it seems obvious that a happy employee makes a better employee, many employers underestimate or overlook their opportunity to improve business through focusing on their employee’s experience (which directly influences happiness). And small consistent experiences of happiness (i.e., positive colleague relationships and supervisory support and feedback) positively move the needle toward a more steady state of happiness.

Additionally, we believe the most progressive employers:

  • build in creative outlets for employees, such as music, art or quiet reflection areas or nap rooms
  • offer health and wellness programs through physical exercise opportunities on site and/or work time approved for health and exercise activities
  • promote internal appreciation and expression of gratitude through values and practices
  • Support employee contributions to altruistic causes

Not sure? Think this is fluff and not relevant to the hardcore, hard driving business world you live in? Well take a look at Google, Zappos, and the work coming out of the Ross School of Business’s Center for Positive Organizational Scholarship (University of Michigan). The link between employee happiness and performance is more than an assumption and it is mutually beneficial to both the employee and the organization.

What’s your next step in promoting your employee’s happiness?

For additional information on key issues and topics on Leadership and Business Growth see our blogs, free articles, white papers and videos at: www.kubicalaforestconsulting.com

Copyright 2012 Kubica LaForest Consulting

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Remarkable Companies Innovate

Wednesday, February 15th, 2012

If you want to grow your business and especially if you want to be remarkable –you need to innovate. Otherwise you will float rudderless in the sea of sameness.

Many business owners we talk with misunderstand the idea of innovation. They think they have to come up with something big and new: a new product, a new service, a brand new something. Well fortunately, innovation doesn’t require new; it requires better; it requires meaningfully different. In etymology, the word innovation derives from the Latin word innovates which is the noun form of innovareto renew or change“. We believe this is an important clarification regarding the common confusion between innovation and creation / invention,

Simply put, innovation can be:

  • A better approach to customer service
  • Faster response time
  • Less errors
  • More efficient process that reduces cost without impacting service quality – and may even increase service quality
  • A branding approach that resonates with potential buyers
  • Having a person answer the phone!

If you sell insurance for example, why should someone do business with you and not another agent? If you sell a training program, why should the client choose you? What makes you special; what makes you stand out; what draws clients to you that represents more valuable to them than what your competitors provide?

Remember that when you innovate you will end up doing something different. It may be a small re-calibration that will pay great dividends. Something better in the mind of the customer, but different from the way you’ve done business in the past.

Innovation is the ability to change and transform your business practices within your company. To innovate successfully you must impact the two sides of innovation: the customer facing side and the employee delivery side. Leave one out and all you have is an unsuccessful project.

For additional information on innovation and other topics on Business Growth see our blogs, free articles, white papers and videos at: www.kubicalaforestconsulting.com

Copyright 2012 Kubica LaForest Consulting

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Employees – Expense or Investment?

Wednesday, February 8th, 2012

While this seems a simple question for employers and business owners—it is loaded. Because, how you see and reference your employees is a window into how well you compete and how effectively you grow your business.

What’s in a word – a lot!  Based on the word you use your behavior (and expectations) are markedly different.

You manage expenses; you control expenses; you minimize expenses. You focus on productivity – how many things get done per unit of time. Employees do what they are told and stay in their sphere of “efficiency”. Independent thinking is not encouraged as it may increase expenses.

Investments on the other hand are what you do to develop new ideas, to be creative and innovative, to find new (and novel) ways to do things – to grow.

We have been blogging on Talent Gravity Organizations and how they lead to growth. And based on our work with clients, a common point we see is:

  • how you see your employees (as an expense or as an investment) defines who you hire and how you treat them;
  • and who you hire and how you treat them defines your culture, retention, customer service, quality, and growth.

As we have said before, high quality talent has choices. And one choice they choose not to make is to be seen as an expense.

For additional information on key issues and topics on Talent Gravity Organizations and Business Growth see our blogs, free articles, white papers and videos at: www.kubicalaforestconsulting.com

Copyright 2012 Kubica LaForest Consulting

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Generational Succession in Family Businesses

Wednesday, February 1st, 2012

Family run businesses should be like any other businesses. But in most cases, they are not.

Family owned businesses have a significant impact on our economy. According to the Family Firm Institute (http://www.ffi.org/?page=GlobalDataPoints):
• Family firms comprise 80% to 90% of all business enterprises in North America
• Family owned businesses employ 62% of the U.S. workforce
• More than 30% of the family owned businesses survive into the second generation, and internationally, these numbers increase.

It’s clear that family-owned businesses are a big deal to our economy. It’s also apparent that the approximate 30% that survive into the second generation also means that approximately 70% don’t.

Would better survivability matter? In our opinion it would, especially since survivability implies longer-term employment and more economic stability.

There are common reasons why approximately 70% of family owned firms don’t survive into the second generation, such as the children and other relatives aren’t interested in the business, or are working there but aren’t really invested in it or their role. It’s also interesting to note (as reported by the Family Firm Institute) that only 37% of family owned businesses have a strategic plan, and 85% of those businesses that have identified a successor say it will be a family member.

Which gets us to an important point – employing family members in the business. This may seem obvious – of course family-owned businesses will employ family members. But the real questions are:
• Are they qualified and capable?
• In what role?
• Did they earn their position?

There is an interesting article in the January-February 2012 issue of Harvard Business Review titled: Avoid the Traps That Can Destroy Family Business. The authors listed three traps:
1. The trap that “there is always a place for you here”.
a. To address this be sure that you are hiring family members who are at least as qualified as non-family candidates
2. The reality that many businesses can’t grow fast enough to employee the family members for are seeking employment (or whom you may feel an obligation to employ)
a. To address this it’s important to manage the entry of family members into the business
3. Family members remain in silos based on bloodline
a. This prevents cross-functional training and the way to address this is to appoint non-family members as mentors

Family owned businesses are a major contributor to our economy. Many are small, but some (like Ford Motor Company, Wal-Mart, Levi-Strauss and Nordstrom) are large and well known.

If you own or run a family business, take a moment to think about its current state. What are you doing now to ensure that the business survives and is set up to thrive after you leave? To help you address this, we advise family run business executives to start by asking themselves:

• Do you have a plan for business growth?
• As the key leader, do you have a personal exit plan?( Remember, biology and accidents often trump the ideal planned exit.)
• Do you have viable successors for key roles?
• And, how are you preparing potential successors?

For additional information on succession planning and other topics on Business Growth see our blogs, free articles, white papers and videos at: www.kubicalaforestconsulting.com

Copyright 2012 Kubica LaForest Consulting

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