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Archive for the ‘Talent Management: Selection & Development’ Category

If the Shoe Fits … A Key Consideration When Hiring Your CEO or Buying a Company

Friday, January 20th, 2012

We’ve all heard this – right. We probably even finished the sentence in our head without realizing it; it’s automatic.

But the idea of fit is not so automatic when it comes to vetting and hiring CEOs or acquiring companies. Fit doesn’t only apply to shoes. And unfortunately it is often overlooked.

When the Board hires a new CEO – it expects he or she will be successful because they have been. When one company acquires another company, the acquiring company expects the transaction will be accretive to their organization. Yet more often than anyone wants – it’s not.

When we hire a CEO, or any key position in the company for that matter, what do we look for? We look for technical skills, managerial skills, history of doing the job (or a similar job). Less often do we look for temperament; and even less often than that do we look for fit. That is, how likely is this candidate to fit into our organization?

When we look to acquire a company, we “run the numbers”. We perform a due diligence. Yet how often do we accept or reject a deal based on fit? Not very often.

And what’s the success rate of CEO’s and acquisitions? Poor. One survey result published in the Harvard Business Review reported that 40% of executives fail within 18 months. And the success rate of acquisitions is even worse. A number of studies report success rates below 50%.

So what’s going on? Well one of the things that’s going on is this thing called fit. That is – how well does the CEO fit into the culture of the organization; and, how well does the acquired company fit into the culture of the acquiring company?

Fit is based on values, and unless you know the values of the leader and the values expressed by the company culture, it is near impossible to gage fit. And if you can’t gage a critical component of a successful hire or a successful merger, then your might as well just flip a coin. And it’s so much less expensive for a similar outcome.

For additional information on key issues and topics on Leadership and Business Growth see our blogs, free articles, white papers and videos at: www.kubicalaforestconsulting.com

Copyright 2012 Kubica LaForest Consulting

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Business Growth Strategies Part 2: Executive Responsibilities

Monday, November 21st, 2011

In summary of part one: Talented executives with a talented team of employees are a disruptive force in the marketplace. Executives bring the strategic vision, the employee’s create innovative ways to execute the strategy and implement it.

http://www.kubicalaforestconsulting.com/blog/2011/11/business-growth-strategies-how-it-all-comes-together-part-1/

And as the executive, the part that you are responsible for – is:

  1. Ensuring your executive team provides a clear and concise strategic vision or direction for the company
  2. Ensuring alignment between members of the executive team in developing the strategy and in leading it
  3. Ensuring performance accountability in each executive member (and their ability to build and work with a strong team if they have employees/departments)
  4. Ensuring interpretation (communication) of the strategy and key priorities cascade from the executives through the middle managers to the staff.
  5. Providing strategy implementation guidance and support.
  6. Ensuring the executive team puts in place customer-centric growth and retention strategies using employee feedback and ideas.
  7. Ensuring that you have a succession plan for all critical positions/levels of your business. This is a inter-related element for business growth and talent management.

No business is perfect. Growth is complicated and stressful. But providing strategic leadership and direction by setting and messaging a clear strategy; understanding, making and keeping promises to your customers and your employees, and letting your employees contribute their best is what will grow and distinguish you.

For additional information on our unique model for business growth, see our blogs, free articles, white papers and videos at: www.kubicalaforestconsulting.com

Copyright 2011 Kubica LaForest Consulting

 

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Management and Supervision: Relationship Counts Most – Part 2

Monday, November 14th, 2011

Knowing that the number one reason people leave their job is because of their boss, on Thursday we presented that the successful manager/managed relationship is bi-directional. (http://www.kubicalaforestconsulting.com/blog/2011/11/management-and-supervision-relationship-counts-most-2/). We provided seven essential tactics to help the boss do their best in building a strong relationship with their employees.

Today, we offer the second half of the formula – for the managed. There are also seven critical actions for the employee in establishing a strong relationship with your boss:

  1. Understand your bosses preferred working style and conform to it or negotiate something that can work for both of you. This may mean you need to reach out and solicit this conversation if it is not offered to you by the boss, as this is a fundamental building block of the positive boss:employee relationship;
  2. Communicate as agreed to with regard to frequency, media and level of detail (this means be accountable to communicate and in your communications);
  3. Be consistent;
  4. Be supportive both in meetings and in conversations with colleagues and underlings/subordinates/juniors;
  5. Work hard to de-personalize feedback. Be open, objective and unemotional – ask for clarification and ideas on how your performance can be improved;
  6. Provide honest feedback to your boss when asked and if not asked for – do your best to create a conversation to share your key ideas and concerns. For example, saying something like, “ boss (insert name)- I’ve got a few important (or sensitive) items I’d really like to discuss with you, can we arrange a time to talk?”;
  7. Demonstrate leadership.

It’s not enough to expect the relationship between you and your boss will evolve naturally. Sure evolution works, but as we see in nature it takes millions of years – time we just don’t have. So a nudge, an intervention, proactive behavior is required. All relationships require work; all good relationships are bi-directional. Our point today is to urge you to do your part.

For additional information on talent management and our unique model for business growth, see our blogs, free articles, white papers and videos at: www.kubicalaforestconsulting.com

Copyright 2011 Kubica LaForest Consulting

 

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Management and Supervision: Relationship Counts Most – Part 1

Thursday, November 10th, 2011

In our series on the Talent Gravity Organization, we address branding, culture and talent management: bringing the candidate in, showing a strong organizational face, and on-boarding and growing the employee. And if you do a good job at these, you actually may be able to retain your great employees.

Using a football analogy – good teams play the full 60 minutes and know how to score in the red zone (20 yards out from the goal). The quarterback can drive his team down the field brilliantly, but unless he can close it out by scoring, it’s a missed opportunity.

We think about management and supervision as playing in the red zone. It’s at the interface between the manager and the managed that you either engage the employee or the employee leaves. In football parlance you either score or turn the ball over.

Research shows that the number one reason people leave their job is because of their boss. And even in great organizations there are bad bosses. And here’s some help so you are not one of them.

The Principle: A successful manager/managed relationship is bi-directional.

As the supervisor/manager, it is critical for the employee that you:

  • Explain your management style, your key expectations and how you would like to work with your new employee
  • Establish a communication protocol: how often, what media, and the level of detail expecte
  • Be consistent
  • Be open to their ideas and supportive of their learning(you are responsible to
    help your new employee succeed)
  • Provide ongoing feedback and mini performance appraisals regularly. The best
    bosses hold regular meetings with each of their employees and focus on their
    development – whereas, the scoreboard of tasks will follow.
  • Don’t make ridiculous or incongruent statements or behaviors such as: I need
    you to work 24/7 on this, I just need 110%
  • Demonstrate leadership

The manager/managed relationship is a work in progress.  And it starts with awareness – the awareness that it’s important and that it’s a two-way relationship that is worth the time it takes to get it right. On Monday we will present the critical elements for the managed (the employee) for building a strong relationship with their boss.

For additional information on talent management and our unique model for business growth, see our blogs, free articles, white papers and videos at: www.kubicalaforestconsulting.com

Copyright 2011 Kubica LaForest Consulting

 

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Why Talent Management Matters: Food for Growth

Monday, November 7th, 2011

In last Monday’s Blog (http://www.kubicalaforestconsulting.com/blog/2011/10/talent-management-and-the-talent-gravity-organization/), we wrote about the third keystone of a Talent Gravity Organization: Talent Management. And we presented eight components that comprise a strong talent management process.

The best way to look at the eight components is not linear, but as a circle starting with talent selection, with each component building on the previous component. Succession planning is the transition point. The point where one employee transitions out (into a new and bigger role within your organization) and another fills the vacancy. Think about this as an upward spiral for the employee.

Talent Selection: Through a rigorous vetting process (see our White Paper on Talent Recruiting and Integration and our article on Hiring for Fast Growing Companies – links below) the optimal candidate for your organization is selected.

Orientation and On-boarding: It’s important that the candidate gets the basics of employment addressed (signing required forms, benefits sign up and so forth) and also learns the “rules of the road” as they join your organization.

Performance Review System: The operant word is “system”. Employees need feedback, positive and negative so as to understand what they are doing well and what they can be doing better. This is not a once a year event, however. It’s an on-going process throughout the year.

Learning and Growth: Skills need to be developed, updated, and honed. And it can be provided through formal education, seminars, conferences or certification programs.

Incentive, Rewards and Recognition Program: This is a critical and often under-used component of management development. People’s internal motivations trigger differently. Some like accolades; some like rewards, some want something to strive for – a goal. But there is one commonality – no one likes to be taken for granted, or ignored or overlooked.

Management Training and Education: This is training specifically for managers new to management – those rising out of technical, clinical or field roles.

Leadership Development: For the candidate, this includes a developmental assessment of leadership traits and an integrative coaching process to transition and improve the new candidate’s integration into the organization, or to develop leadership style and qualities as a future successor. Leadership development for the entire executive team similarly uses the traits assessment for individual members and the entire group, whereas strengths in performance and potential areas of risk and underperformance are determined, with a collaborative and aligned effort for accelerated performance.

Succession Planning: Growth requires people to fill growth support positions. In this context:

  • Who replaces the employee that is ready for promotion?
  • Who fills the new position that is required to introduce a new product or service line?
  • Who fills your position if you do not show up for work tomorrow – for any reason?

Businesses are “organic organisms”. They live or die based on how they are nourished. And it is your talent that nourishes your organization. So don’t feed it junk or starve it.

Suggested links:

For additional information on talent management and our unique model for business growth, see our blogs, free articles, white papers and videos at: www.kubicalaforestconsulting.com

Copyright 2011 Kubica LaForest Consulting

 

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Talent Management and the Talent Gravity Organization

Monday, October 31st, 2011

Our series on the Talent Gravity Organization focuses on helping you compete successfully in a talent shortage market place.

In past blogs, we discussed the importance of a strong brand to attract interest from prospective job candidates. We discussed culture (the way we do things around here) as an added attractor for future job candidates.

So now you’ve got their attention (brand), they liked what they saw during the interview (culture) – what’s next? How do you close the deal and not have buyer’s remorse – or a disappointed new employee?

Talent Management. It’s the third keystone in a Talent Gravity Organization. And talent management starts with selection. (Remember your brand and culture brought them to the point where they are interested in talking to you about employment.)

We recommend eight components for a successful talent management program:

1)    A formal Talent Selection process

2)    An Orientation / Onboarding program (supporting transition and swift assimilation to your organization)

3)    A Performance Review System (evaluating and providing timely and meaningful feedback to the employee)

4)    Opportunity for Learning and Growth (whether training is part of annual goals identified by and with the employee, a learning management system, coaching, off site training or  opportunities for certifications)

5)    An Incentive, Reward, and Recognition Program (engaging staff to help develop and employ a meaningful incentive and rewards program)

6)    Management Training (preparing new/promoted managers for their role as leaders verses staff, line or field workers)

7)    Leadership Development (to establish and promote emerging leaders for your succession plan)

8)    Succession Planning (identifying and developing the leadership pipeline of successor candidates for exec and mid management roles)

Talent selection and retention is a longitudinal process; it’s not an event. You do not hire an employee and just assume they will start contributing day one. That is an incorrect assumption and a contributor to what is often referred to as a “hiring mistake”. It can also be an on-boarding mistake and that one is on the employer.

Remember, the process is not over when you hire a new employee, it is not something you check off of your To Do list as you move on to the next task on your list. It’s a process that starts – not ends – with the job offer.

Careers must be developed, nurtured, guided, and promoted.

How is your talent management process? Do you have the eight components in place, and if you do, do you make it a strong selling point in the hiring process?

In the changing demographic of the employee population, talent management is becoming a critical differentiator to attracting talent.

For more information on talent management and our unique model for business growth, see our blogs, free articles, white papers and videos at: www.kubicalaforestconsulting.com

Copyright 2011 Kubica LaForest Consulting

 

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Culture and the Talent Gravity Organization

Friday, October 28th, 2011

In Monday’s Blog (http://www.kubicalaforestconsulting.com/blog/2011/10/the-second-keystone-of-a-talent-gravity-organization/), we introduced Culture as the second keystone in a Talent Gravity Organization and provided some examples of a positive culture and a negative culture.

US Airways offers a credit card where you get 30,000 miles when you sign up and use your card for the first time. Sounds good until you discover that US Airways has one of the worst (26%) miles redemption program in the business. (And miles aren’t banked until you pay a start up fee of $80, which they don’t tell you up front either.)  The brand (promise) and the culture (delivery on the promise) don’t line up well. Want to know who has the best: Southwest.

Now if you are an air traveler and have flown US Airways and Southwest, compare and contrast for yourself. Southwest has a great brand, a great culture, and it’s fun to fly. And if you were an employee looking for a job, where would you look first – Southwest. Southwest is rated #1 as the best airline to work for. It’s also profitable and gets a 5 star rating from J.D. Powers and Associates on customer satisfaction.

None of this happens by chance: the stronger the culture the stronger the gravitational attraction for future employees.

So how is your culture? If you don’t know – ask. Ask your employees, and here’s a potent way to do it: Conduct a climate survey that combines both a standardized electronically administered questionnaire supported with interviews with a randomly selected group of employees.

The results from the survey and interviews should be presented to the executive team – not just the CEO – with an analysis of findings and a listing of what the employees feel would improve their employment experience at your company. Then act on the information you have, including sharing the results and your plan with the employees. Follow-up and transparency are important to help employees feel you care and are acting upon their feedback. Miss this and next time they won’t engage, and skepticism will grow.

If you are not assessing the climate within your organization and you are frustrated with turnover and the inability to find qualified candidates, realize that it’s your decision (or lack of it). Just don’t waste other people’s time complaining about the lack of qualified candidates. People like to work with good people, they like to enjoy their work environment, they like and deserve to feel good about whom they work for – both the company and the boss. And this comes when you marry a positive brand with a positive culture. Remember, you can’t improve what you choose not to notice.

For more information on culture and our unique model for business growth, see our blogs, free articles, white papers and videos at: www.kubicalaforestconsulting.com

Copyright 2011 Kubica LaForest Consulting

 

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On Hiring: How to Decide Who You Need

Thursday, April 7th, 2011

In Monday’s Blog, we addressed the issue of finding the perfect candidate for a job – a task that is near impossible. Why? For two reasons: 1) the perfect candidate is an anomaly; and, 2) too often we find that the hiring manager hasn’t taken the time to clearly outline what is needed for the position and the type of skills that will best address this need.

In our experience, organizations do find outstanding candidates that make significant contributions to the organization. And one interesting factor – sometimes they were not the “perfect candidate” as defined by an all-encompassing job description, but rather a candidate that seemed to have the interest, enthusiasm, willingness to learn and adapt, and general skills to do a good job.

Have you ever seen the following type of write-up as a job description? The candidates must have at least 10 years experience in our industry, doing the type of job we are recruiting for. They must also be proficient in building teams, have excellent marketing, financial and people skills. They must be able to perform under tight deadlines, understand the legal issues of their work, support diversity, and have significant community involvement. They must be willing to travel, including overseas travel. The candidates must also be able to demonstrate work-life balance to the staff. An MBA is required.

Finding the right candidate for your organization requires TWO simple yet challenging tasks before the standard or traditional selection process begins:

1)   Identify what the job actually requires- what are the key functions and responsibilities

  1. What’s really required to succeed in the job?
    1. i.     Look at who succeeded and who did not and what was the difference or the gap.
  2. Categorize the requirements into musts and wants – never compromise on a must, and don’t get hung up on a want
    1. i.     Identify what qualifications and experience the candidate must have and what would be nice to have

2)   Match the requirements with the qualifications, focusing on the musts

Once this is done, the interview can focus on how qualified the candidate is for the job that actually needs to be done (now and considering growth of the organization and what it will mean for that role). And the lead decision maker must be the person this candidate will report to.

Finding good candidates is a challenge, but not in the way many believe – that is finding the perfect candidate. It is a challenge because the need is to find the right candidate for the job that needs to be done. There is a difference and successful hiring managers know the difference.

Copyright 2011 Kubica LaForest Consulting

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In Hiring, The Perfect Fit is Rare

Monday, April 4th, 2011

How many hours do we waste, how much annoyance do we cause, how much silly time–wasting perfectionism– do we tolerate looking for the perfect candidate to fill a vacancy? And it doesn’t matter if it’s for a CEO position, a department manager or a front line worker. We have a revelation for you – the perfect candidate is an anomaly.

Good candidates exist; even excellent candidates exist – perfect candidates – let alone a pool of them, no. Yet this is where many overspend their time in hiring. And what’s even more interesting (and frustrating) is if you have a committee doing the selection, whereas each person has a different take on what perfect is.

Some may argue that a committee with different views of perfection leads to a better choice. Perhaps. Yes, if the committee has taken the time to align around core functions and the competencies and attributes that will best match prior to interviewing; however, this is unlikely in our experience. So an unaligned, or misaligned, interview committee often leads to infighting, positioning, and a resolution not to work with the new person hired because they don’t feel the candidate met their definition of perfect. Each member of the selection committee default to vetting the candidate through their lens of what’s most important: financing believing the person needs strong financial acumen, operations – operational experience, information technology – strong IT skills, and so on.

And the worst scenario of all is a committee that can only reach a consensus decision. And for these organizations it’s a good thing that finding and hiring a candidate is not a matter of urgency for the organization.

So when you are looking to hire, first assess, define and agree on what you really need for the role. What are the musts and what are the-nice-to-haves. Define this in writing then challenge each must with why it’s a must. Also, understand what business personality you need for the job. Business personality may be categorized as a “soft skill”, but it is essential that the candidate’s business personality match the work that needs to be done and the culture of the organization. For example, if you need someone to improve performance and re-energize growth, a candidate with high interpersonal sensitivity, high empathy, who is laid back is not the candidate you need for the job regardless of what the resume may say. Remember, resumes are often an exercise in creative writing, and interviews are really a matter of skill and confidence. So the real challenge is to use selection methods that will evoke authenticity in the candidate and surface demonstration of their skills and attributes as it relates to the position you are hiring for.

In this week’s Quick Tips we will outline the process of identifying what is needed in a position and how you can go about getting the information you need to make an informed decision.

Copyright 2011 Kubica LaForest Consulting

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Quick Tips: Transitioning External Recruits

Thursday, November 12th, 2009

In our blog on Monday, we discussed external recruiting. Being hired from outside the organization has its own set of challenges. Specifically, you are coming into an organization that has a set culture, a set way of doing things, a set value system and alliances whose purpose is often to maintain the status quo.  Yet, you were hired to improve the organization. How do you this? You start by thinking through and managing your transition into the organization.

Michael D. Watkins in his book, The First 90 Days, offers the following ten strategies for successfully transitioning into your new role.

1.    Promote yourself

a.    You need to mentally break from your old job and role and accept and extend yourself in your new role

2.    Accelerate your learning curve

a.    Invest in learning and not just the technical side of your job, also spend time learning the culture and politics

3.    Match strategy to the situation

a.    There is no one strategy that fits all situations. Are you going into a start-up, turnaround, realignment or sustaining success situation?

4.    Secure early wins

a.    Get started quickly by picking something that will result in a quick win for you.

5.    Negotiate success

a.    It is important to have a productive working relationship with your boss, to define expectations and to discuss how to work together productively

6.    Achieve alignment

a.    It’s important to align strategy, structure, systems, skills and culture and to identify the root cause of problems.

7.    Build your team

a.    Assess the current team members based on the job that needs doing and build your team

8.    Create coalitions

a.    Authority alone will not guarantee success, you need to learn how to influence those from whom you need support

9.    Keep your balance

a.    You need to create and enforce personal discipline and create a network of advisors

10. Expedite everyone

a.    Why it’s important to accelerate team development, develop high potential leaders, and strengthen succession planning

Successfully transitioning into your new role is critical for long-term success. Becoming successful in that role is a transition, and that takes time and thoughtful action. And remember, the first strategy on the list – promote yourself. If you fail to, no one else will either.

Copyright 2009 Kubica & LaForest

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